CHRIS
KOVEL

UX Methods

EmpATHIZE

Customer Personas

Market Segmentation

Focus Groups

Ethnography

Surveys

Journey Maps

Ecosystem Maps

Mental Models

Stakeholder Interviews

Competitive Analysis

DEFINE

Jobs To Be Done

Heuristics Analysis

In-depth Interviews

IDEATE

Brainstorming Workshops

Card Sorting

User Story Creation / Grooming

Co-Creates

PROTOTYPE

Agile Development Frameworks

Site Mapping

Wireframing

TEST

Conjoint Analysis

A/B Test

Cognitive Walkthrough

Usability Testing

Eyetracking